Service Requests

Public Works

Meter leaks, missing meter lids, New service line connections or improvements, backflow protection requirements or annual re-certification are handled by our Public Works Department.

Water Systems Operator

One standby Water Systems Operator is on duty 24-hours a day, 365 days a year for emergencies and to ensure that the customers are assured a safe and constant drinking water supply. After business hours please contact dispatch 626-580-2100.

Customer Service

Billing questions, customer service request , including eddy valves, fire flow request, establishing or closing an account are processed through the Water Desk located at:

City Hall East
11333 Valley Boulevard
El Monte, CA 91731
Phone: 626-580-2024
Email the Water Desk

Monday through Thursday, Closed on Friday
8:00 a.m. to 5:00 p.m.