FAQs • El Monte, CA • CivicEngage

Skip to Main Content

Website Sign In

How do I turn off my water to make a repair?: No person other than an employee of the City of El Monte is authorized to turn off your water service. Please call our Water Desk to set up an appointment.

▼
Water Department

Show All Answers

1. How do I pay my water bill?

Locations

Customers may mail their water bills in the self-addressed envelope provided with their bill or may bring in person to City Hall.
There is a night drop located in the breezeway between the Police Department and City Hall East Box marked "After Hours Payments"
All additional fees, deposits, and required paperwork must be processed in person at City Hall East.
There is no other authorized paying station for the City of El Monte Water Department.

2. Who do I contect regarding service requests?: Please refer to our Service Requests page.

3. How often will I receive a water bill?

The City of El Monte Water Department sends out bills on a bimonthly basis every:

January
March
May
July
September
November

4. How much are water rates?: Get information on our Water Rate page.

5. Do you offer a low-income or senior citizen discount?: No, we do not.

6. How do I turn off my water to make a repair?: No person other than an employee of the City of El Monte is authorized to turn off your water service. Please call our Water Desk to set up an appointment.